Customer Survey - Ultraguard Protective Systems


	Thank you for taking the time to complete this survey. Your feedback is valuable and we want to assure you that we are exceeding our customer’s expectations.		Ultraguard is committed to making sure that we respond QUICKLY and PROFESSIONALLY to our customers needs. When you call us we want to make sure your call is answered promptly and we respond correctly. Have we done so? YES NO As a family company, Ultraguard makes every effort to be professional and courteous, from answering the telephone to a visit with our technicians. Has this been the case with your experiences with Ultraguard? YES NO Have you needed to call the central station for any reason such as needing to test your alarm system or cancel an alarm? YES NO a) Were you able to reach a central station operator promptly? YES NO b) Was the operator courteous and helpful? YES NO Has your experience with our billing department been satisfactory? YES NO Which of the following three options best describes your overall experience with Ultraguard? Exeeded your expectations Met your expectations Did not meet your expectations Given the opportunity would you refer Ultraguard to others? YES NO First Name: Last Name: Address: Town/City: State: ZIP Code: EMAIL: Telephone # we can use to follow up :
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